News + Media Mentions

New Webinar Unveils Secrets to Successful Content Operations

posted by Esther Goh

Atlanta, Georgia – What makes content operations successful? Learn about the essential actions and attitudes that correlate with mature and thriving content operations from companies leading the way in an upcoming webinar.

Led by Content Science’s Founder + President Colleen Jones and Vice President Dr. Christopher Jones, this webinar will reference insights from the most recent edition of our content operations research as well as insights from across the 570+ content leaders and professionals we’ve surveyed to date.

Our revealing new content operations study is based on responses from content leaders and professionals at organizations including Amazon, Mayo Clinic, Dell, The Home Depot, and Participants work in a variety of industries including technology, finance, health, education, and nonprofit and cover content ranging from marketing to communications to technical support.

While the majority of companies surveyed are at either level 1 (chaotic) or level 2 (scaling) out of 5 content operations maturity levels, there are clear factors that set the most mature organizations apart. 

The webinar also will explore pressing issues, such as the role of artificial intelligence (AI) in maturing and scaling content operations.

“This webinar is especially geared for leaders of today and tomorrow who want to scale their content operations in an evidence-based way,” says Colleen Jones.

“Content operations are critical executing the complex content strategies that support marketing functions, customer experience, and employee experience.” 

The webinar will be held on August 23 at 12pm, and a recording will be sent out to all registrants. 

Professionals and leaders interested in attending can register here

About the Presenters

Dr. Christopher Jones, Vice President at Content Science

Dr. Christopher Jones, Vice President at Content Science








Christopher Jones, PhD, LCSW
Vice President, Content Science

Formerly of Centers for Disease Control and Prevention (CDC) as the Director of Performance and Evaluation. Dr. Jones earned his Ph.D. from University of Georgia, where he researched the effectiveness and impact of clinical social work interventions with high risk youth. He spent 10 years in clinical practice before joining CDC, where he was published in respected journals such as American Journal of Preventive Medicine and Journal of Public Health Management and Practice. He also streamlined a range of guidance and best practices across multiple health topics, research and evaluation priorities, and organization systems and operations.

Colleen Jones Content Science

Colleen Jones, Founder + President at Content Science








Colleen Jones, MA
President, Content Science

The author of The Content Advantage and founder of Content Science. She has earned recognition as a top instructor on LinkedIn Learning, one of the Top 50 Most Influential Women in Content Marketing, a Content Change Agent by Society of Technical Communication’s Intercom Magazine, and one of the Top 50 Most Influential Content Strategists by multiple organizations.  

About Content Science

Content Science is an end-to-end content company that works with the world’s leading brands to close the content gap in digital business. Our solutions like CS Brain, CS Forge, and CS Lab bring together outstanding services as well as unique products like ContentWRX and Content Science Academy. We turn content insight into business impact.

For media inquiries, please  send us a note.