About the Principal


Colleen Jones, M.A.

Principal + Author + Speaker l @leenjones

image of colleen jones

Colleen Jones, Author + Principal of Content Science

A veteran of the interactive industry and leader of the Content Science team, Colleen has led strategic initiatives for Fortune 50 companies, government agencies, boutique brands, and savvy startups.

She regularly consults with executives and practitioners to improve their strategy and processes for digital content. Colleen shares insights from her experience in these books:

Colleen also is the founder and CEO of our subsidiary, ContentWRX.

With more than 15 years of experience, Colleen has held leadership roles at the Centers for Disease Control & Prevention (CDC) and Cingular Wireless (now AT&T). At Cingular Wireless, she led a team to improve the customer experience across channels including web, IVR, mobile, and point-of-sale applications. Her accomplishments include a rare executive award for her multichannel work to improve Cingular’s customer experience.

Colleen is responsible for setting our strategic direction, spearheading our thought leadership, and establishing our results-oriented culture. She assembles the right team for each of our engagements, guaranteeing that we give clients sound advice and effective solutions.

With an M.A. from James Madison University, Colleen is an active member of American MENSA, American Marketing Association, International Association of Business Communicators, and the Association of Computing Machinery. She also founded Atlanta Content Strategy and is a past chair of the executive board for the Atlanta chapter of the Association for Computing Machinery SIG on computer-human interaction. Colleen regularly speaks for industry conferences around the world and gives guest lectures for institutions such as University of Georgia and Centers for Disease Control and Prevention.

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